Effective Date:March 10, 2024

At Enjoyslims, we are committed to delivering your orders as quickly and reliably as possible. Below are the details of our shipping process, including how we handle pre-sale products.

1.Free Shipping

We offer free standard shipping on all orders. The shipping method will be selected based on the destination and product weight, and may include express services (DHL, UPS, FedEx, EMS) or registered air mail. We will choose the most appropriate shipping method for your order.

2.Shipping Methods

We use a variety of trusted carriers for reliable delivery. The shipping method used will depend on the type of product and your location. Common carriers include:

• DHL
• UPS
• FedEx
• EMS
• Registered Air Mail

We will select the best option for your order based on delivery time and reliability, but you will never have to pay for shipping.

3.Shipping Time

• Express Shipping: Delivery typically takes 3-7 business days, depending on your location.
• Registered Air Mail: Delivery typically takes 10-20 business days, but may vary depending on the destination.

4.Custom Shipping Option

If you prefer to use your own shipping carrier, we are happy to accommodate this. In this case, we will charge additional fees based on the weight of your order and the shipping method you choose. Please contact us before finalizing your purchase to arrange this option.

5.Processing Time

• In-Stock Products: Orders for in-stock products are processed within 1-2 business days after payment confirmation.
• Pre-Sale Products: For pre-sale products, shipping will occur once the product is available. Availability dates are listed on the product page, but please note these dates may change due to production or supply chain delays. If there are any changes to the availability date, we will notify you by email.

6.Order Tracking

Once your order has been shipped, we will send you a tracking number by email, so you can track your shipment through the carrier’s website (DHL, UPS, FedEx, EMS, or postal service).

7.International Shipping

We offer international shipping to most countries. If your country is not listed during checkout, please contact us for more information. Please note that international shipments may be subject to customs duties, taxes, or additional fees, which are the responsibility of the buyer.

8.Shipping Address

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. Enjoyslims is not responsible for delays or undelivered products caused by incorrect or incomplete address information.

9.Shipping Delays

While we make every effort to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs, or weather-related issues. If your order experiences significant delays, please reach out to us, and we will assist you in tracking the package.

10.Lost or Damaged Items

If your order is lost, damaged, or incorrect, please contact us within 30 days of receiving the product. We will work with the carrier to resolve the issue, either by sending a replacement or issuing a refund.

11.Pre-Sale Products

For pre-sale products, the estimated availability date is listed on the product page. Please note that this date may change due to production or shipping delays. If there is a delay, we will notify you by email. Shipping will occur as soon as the product becomes available.

12.Contact Information

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, feel free to contact us:

Email: support@enjoyslims.com
Phone: +86 18938962187