Effective Date:March 10, 2024

At Enjoyslims, we are committed to providing high-quality products and services. Please review the following Returns and Refunds Policy to understand how we handle refunds and returns for our digital and physical products.

1.Digital Products

Due to the nature of digital content and services, all sales of digital products are final. These products include:

• Learning and Support Access
• Personal Coaching

We do not offer refunds for digital products or services once the purchase has been completed and the content has been made available to you. Before purchasing, please ensure that the product or service is right for you.

2.Physical Products

For physical products, we aim to ensure that every order is fulfilled accurately and meets our quality standards. However, if you experience any issues with your physical product, we offer refunds or replacements under the following circumstances:

2.1 Eligibility for Refunds or Replacements

We will issue a refund or replacement for physical products in the following cases:

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, we will either provide a replacement or issue a full refund.
• Incorrect Products: If the product you receive does not match the product you ordered, we will correct the mistake by sending the correct product or issuing a refund.
• Non-Receipt of Product: If you do not receive your product within 90 days from the date of purchase, we will offer a full refund or replacement.

2.2 Requesting a Refund or Replacement

To request a refund or replacement for a physical product, you must contact our customer support team within 7 days of receiving your order. Please provide the following information:

• Your order number
• A description of the issue (e.g., defective, incorrect, or not received)
• Photographic evidence of the product (if applicable)

You can contact us via email at support@enjoyslims.com or by phone at +86 18938962187

3.Non-Refundable Fees

Please note that shipping and handling fees are non-refundable, unless you receive a defective, incorrect, or damaged product.

4.Refund Processing

Once your refund request has been approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during purchase. The time it takes for the funds to appear in your account may vary depending on your payment provider.

5.Exchanges

Exchanges for physical products are subject to the same conditions as refunds. If you wish to exchange a product due to defect, damage, or incorrect item, we will issue a replacement or a full refund as per your preference.

6.Contact Information

If you have any questions or concerns about our Returns and Refunds Policy, or if you would like to request a refund or replacement, please reach out to our customer support team at:

Email: support@enjoyslims.com
Phone: +86 18938962187